Exchange and return are possible in the following cases.
-If you change your mind and apply for an exchange/return (color exchange, size exchange, simple change of mind, erroneous purchase, etc.), you can exchange/return the relevant product within seven days from the date of receipt. (Customer shall bear the delivery charge.)
-If the content of the supplied product is different from that either indicated or advertised, or the supply of the product has been implemented differently from the content of the contract, you can apply for an exchange/return of the relevant product within three months from the date of receipt, or within 30 days from the date of acknowledging the fact. (Delivery charges shall be paid by the company.)
-In the case of applying for exchange/return due to defect of the product or mis-delivery, the delivery charge is free.
-When returning a product, you must return the gift you received at the time of order along with the product. If you have used the gift, the amount shall be refunded after deducting the cost of the gift.
Exchange and return are not possible in the following cases
-The goods are lost or damaged due to the customer’s fault. (Except for damaging the packaging in order to check the contents of the product)
-If the value of the product has decreased significantly due to use or partial consumption by the customer
-If the value of the product is lost due to opened or damaged packaging
-If the value of the product is significantly decreased due to lapse of time to the extent that it is difficult to resell the product
-If the packaging of the replicable product is damaged
-In case of home appliances, if the product value is lost due to being opened or damaged packaging, exchange/return shall not be allowed.
- The product purchased via an offline store shall not be exchanged/refunded.
(For details, please use 1:1 inquiry and consultation of the Customer Center.)
After confirming the return of the product, we refund the payment within three business days.
If you have paid with your credit card, we will cancel your credit card authorization, thereby prohibiting the payment from being charged.
(However, the amount can be charged in line with the settlement date of the credit card. In this case, the amount shall be refunded by the credit card company when the payment of the credit card is charged in the following month.)